Frequently Asked Questions
Everything you need to know about shopping with Midnight Hour.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that jewelry and intimate apparel are final sale for hygiene reasons.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials ethically sourced?
Yes, we are committed to sustainable fashion. We work exclusively with manufacturers who adhere to fair labor practices and prioritize high-quality, eco-friendly fabrics.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placement by contacting our support team.